Baji Live is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy describes how we collect, use, share and protect data collected from our users. By accessing or using our services, you agree to the terms and practices described in this policy. 

The information we collect

The information we collect can be categorized as follows:

  • Personal: When you create a Baji Live account, we collect certain personal information such as your name, email address, date of birth and contact information. It is needed to authenticate your account, manage your account, and provide security and personalization on our platform.
  • Payment: In order to facilitate transactions and process your deposits and withdrawals, we collect payment information including credit card, bank account and other payment methods. Please note that we do not store it on our servers. Instead, we use trusted third-party payment processors to process these transactions securely.
  • Technical: We collect data related to your interactions with our platform and services. This includes your IP address, device, browser type, operating system and link URLs. We also collect data about your activity on our platform, including the pages you visit, the games you play, and the length of your sessions. 
  • Location: To comply with legal and regulatory requirements, we may collect and process information about your location. This helps us determine if you are accessing our services from an authorized jurisdiction and allows us to provide you with localized content and services where applicable.
  • Communications: We may collect and store any communications between you and our customer service, including emails, chat transcripts, and phone call records. These messages help us respond to your requests, provide support, and improve our services based on your feedback.

It is important to note that we collect data directly from you when you provide it to us during the registration process, when you use our services, or when you communicate with our support team. We may also collect it through automated technologies, such as cookies and similar tracking technologies, which are detailed in our Cookie Policy.

Using the information we collect

At Baji Live, we use the information we collect for a variety of purposes that enable us to provide and improve our services. It is mainly used for the following purposes:

  • Account management: Used to create and manage your Baji Live account. This includes verifying your identity, processing transactions, and providing customer support. This information allows us to maintain the security and integrity of your account, ensuring that only you have access to it.
  • Provision and personalization of services: We use it to customize our platform, recommend games, promotions, and offers that may be of interest to you, and to provide you with a user-friendly interface.
  • Communication: Used to communicate with you regarding your account, transactions and important updates. This includes sending service-related notices, security alerts and promotional material. We strive to keep our communications relevant and valuable to you.
  • Improving our services: Analyzing user preferences, trends and behavior. By understanding how our platform is being used, we can identify areas for improvement, enhance the user experience, and introduce new features and functionality.
  • Security and fraud prevention: To protect your information and prevent unauthorized access or fraudulent activity. We detect and investigate suspicious or fraudulent behavior, ensuring the security and integrity of our Baji Live platform and community.
  • Legal and regulatory compliance: To meet legal and regulatory obligations, such as verifying your age, confirming your eligibility to use our services, and complying with anti-money laundering and knowing your customers.

It is important to note that we only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Information Sharing and Disclosure

We do not sell, trade or rent your information to third parties for marketing purposes. However, there are certain instances in which we may transfer or disclose it, as described below:

  • Service Providers: We may engage trusted third party service providers to assist us in the effective delivery of our services. These service providers have access to certain personal information for the sole purpose of performing assigned tasks on our behalf. We ensure that these providers adhere to strict standards of privacy and data protection.
  • Legal requirements: If required by law or in response to a valid legal request. This includes responding to subpoenas, court orders or similar legal processes. We may also disclose information to protect our rights, investigate fraud, or respond to a government or regulatory request.
  • Business Transfers: In the event of a merger, acquisition or sale of assets, your personal information may be transferred to the acquiring company or successor company. We will notify you through known channels of communication and give you the opportunity to delete your account or withdraw your consent.
  • Consent: We may share your information with third parties if we have received your explicit consent to do so. This may occur in situations where you participate in promotions, contests or partnerships involving joint marketing efforts with our trusted partners. 

It is important to note that when you interact with third party services or platforms associated with Baji Live, such as social media platforms, the use and disclosure of your information will be governed by their own privacy policies and terms of service. We encourage you to review their policies before engaging with such services.

Data security measures

At Baji Live, we prioritize your security and use industry-standard measures to protect the data we collect. 

  • Encryption: We use strong encryption protocols to protect your data during transmission. This ensures it is encrypted and cannot be intercepted or accessed by unauthorized parties.
  • Secure storage: Stored on secure servers with limited access. These servers are protected by state-of-the-art firewalls and other security technologies, minimizing the risk of unauthorized access or leakage.
  • Access control: We apply strict access controls to ensure that only authorized personnel have access. Our employees undergo rigorous background checks, and only those who need access to sensitive data to perform their assigned tasks have access.
  • Regular audits and evaluations: We regularly conduct internal audits and external security assessments to identify vulnerabilities and ensure that our systems and processes comply with industry standards. These audits help us identify and promptly address any potential security gaps.
  • Employee training and awareness: We provide comprehensive training to our employees, security best practices and their responsibilities. Our employees are required to adhere to strict confidentiality agreements, and any breach of these agreements is taken seriously.
  • Third Party Security: When we engage third-party service providers, we carefully evaluate their security measures and make sure they meet our strict data protection standards. We enter into contractual agreements with these providers to ensure your privacy.
  • Monitoring and incident response: We use advanced monitoring systems to detect and respond to any suspicious activity or incident. In the event of a leak or unauthorized access, we have a robust response plan in place to mitigate and notify affected individuals, as required by applicable laws and regulations.

It is important to note that no single system or method of transmission over the Internet can guarantee absolute security. However, we are constantly reviewing and updating our security practices to adapt to new threats and technologies.

Your rights and choices

At Baji Live we respect your rights and give you choices. We believe in transparency and giving you control over your data. Your rights and choices are listed below:

  • Access and correction: If any information is inaccurate or incomplete, you can request that it be corrected or updated. You can view and edit your account.
  • Withdrawal of consent: If you have previously given your consent to the processing of your personal information, you have the right to withdraw that consent at any time. You can do so by changing your preferences in your account settings or by contacting us directly. .
  • Data Portability: You have the right to request a copy of the personal information you have provided to us in a structured, generally accepted and machine-readable format. 
  • Deletion: You have the right to request removal of your account from our systems, subject to certain legal obligations and legitimate business interests. Please note that some data may be retained for a certain period of time to comply with legal requirements or to meet contractual obligations.
  • Marketing Communications: You have the ability to control your preferences for marketing communications from Baji Live. You can opt out of receiving promotional emails or SMS messages by following the instructions in the message or by changing your notification settings in your account.
  • Do Not Track: Baji Live respects Do Not Track signals from web browsers and does not engage in targeted advertising based on your online activity.

To exercise any of these rights or for further clarification, please contact our support team using the contacts listed in the “Contact Us” section of our website.

Updates to the Privacy Policy

At Baji Live, we may periodically update our Privacy Policy to reflect changes in our practices, services, or legal requirements. We strive to keep you informed about how we collect, use, and protect your personal information. When we make updates to the Privacy Policy, we will revise the “Last Updated” date at the top of the policy to indicate the most recent version.

We encourage you to review the Privacy Policy regularly to stay informed about our data practices and any changes that may affect you. By continuing to use our services after the revised Privacy Policy has been posted, you signify your acceptance of the updated terms.

In the event of significant changes that materially affect your rights or the way we handle your personal information, we will provide notice through prominent communication channels or directly to you via email. We may also seek your consent for certain changes if required by applicable laws and regulations.